1. Warranty conditions

1.1 Products are warranted according to the manufacturer’s policy and clearly stated in the contract, including the following types:

  • The product is under warranty from the Manufacturer or Distributor.
  • The product has a technical defect caused by the Manufacturer.
  • The warranty period on the warranty card is still valid (if any) or the delivery note (invoice or document).
  • The delivery note (invoice or document) is intact, not patched, not erased or repaired, or dirty.
  • The delivery note (invoice or document) has full information: product name, product code, delivery date, customer name, address.
  • The warranty stamp and seal (if any) of the Manufacturer on the product are intact.

1.2 The product is not covered by warranty or a warranty fee will be incurred if it falls into one of the following cases:

  • The product is not covered by the Manufacturer’s or Distributor’s warranty.
  • The product does not satisfy one of the warranty conditions in section 1.1.
  • The product model number and information provided by the customer do not match the information declared when the customer purchased the product.
  • The customer arbitrarily intervenes in repairing the product or repairs it at repair centers not authorized by Nam Viet.
  • The product is damaged due to user error, and the damage is not covered by the Manufacturer’s warranty.
  • In case of warranty fees, Nam Viet’s customer service staff will fully advise the customer before proceeding with the warranty procedures.

1.3 Warranty period

The warranty period is calculated from the date of purchase or from the date of manufacture depending on the type of product specified when the customer purchases and receives the product from Nam Viet. For commercial customers, the warranty period is calculated from the time the goods are delivered to the user (with invoices and documents proving the source of the goods).

  1. Warranty application method

2.1. Warranty location

  • Warranty location: Please contact Nam Viet’s customer service department directly (hotline: 0983 388 840)
  • Nam Viet’s customer service department will support and guide customers on how to participate in Nam Viet’s product warranty system. All contact information of Nam Viet is printed on the invoice, voucher or warehouse receipt.
  • If you have difficulty contacting Nam Viet, please contact the email address nvnl.info@gmail.com or phone number 0983 388 840 for support.

2.2. Warranty implementation period

In all cases, the time to perform the product warranty depends on the extent of damage to the product/equipment or the availability of our replacement equipment/product. Customers will receive specific notice from Nam Viet (1) at the time we receive the product for warranty. In case you bring the product to the Repair Center without authorization from Nam Viet or (2) in case the customer disassembles (repairs) without the consent of Nam Viet, the product/equipment will no longer receive the warranty policy from Nam Viet.

In any case, Nam Viet will not be responsible for any damage or loss that occurs if you do not follow the instructions stated in this Warranty Policy section.